Your Frequently Asked Questions

Ordering / Financing

How does Atome work?

When you select to pay via Atome during your checkout, your payment will be split into 3 different payments per month. For example, a product costs $300, your payments will be evenly split into $100 of 3 different payments every month.

*Due to the nature of our Atome, we currently only allow financing via Credit cards for our mattresses.

Can I still refund my items if I finance?

We recommend sleeping on your mattress for at least 21 nights, as it takes some time to adjust. If you’re still unsatisfied, call 8467 6587 to speak with one of our specialists and initiate the return process which will be completed within 24 hours.

Do I still get a 120-nights free trial option when I finance?

Of course! Whether you choose to finance or not, you can still rest easy knowing you have a 120-night trial. If you do choose to return, you’ll be refunded for the payments you’ve made!

Delivery

How long is your delivery?

Our delivery service works on a slot-by-slot basis.

[Slot 1]
Order during: Tuesday – Thursday
Deliver during: Friday – Sunday
 
[Slot 2]
Order during: Thursday – Monday
Deliver during: Tuesday – Thursday
 
Delivery hours are from 9am – 9pm.
 
We will try to deliver your mattress within the day that you’ve chosen!
Is your delivery free?

Absolutely. Because we use our own delivery systems, we are able to provide free delivery to any parts of Singapore!

How do I track my orders?

Unfortunately, because of our delivery times, we are unable to provide tracking numbers. However we have a 100% delivery rate guarantee. You can rest assured that your mattress isn’t lost. If you have any doubts, please email us in or call us at: +65 8467 6587

Night Trial

Do Snow Mattresses come with a night trial?

Yes. Our mattress comes with 120 nights trial, one of the longest in the mattress industry! We want to make sure that you get the best sleep you can without worrying if it’s right for you!

How long is your night trial?

Our night trial for mattresses are 120 nights.

Our night trial for bedsheets are 20 nights.

Is there a minimum trial time?

The minimum trial period for mattresses are 21 nights. The reason is because we recommend to give your body at least 21 nights to adjust to your new mattress as early adjustment periods are needed for all mattresses.

Snow Mattress

What's so special about the Snow Mattress?

The snow mattress was designed to be the coldest mattress ever sold in Singapore. 

Thanks to the humid and warm weather, our sleep is very easily compromised, thus affecting the quality of our daily lives and we’re on a mission to bring quality sleep back to your room!

The issue with ‘cold’ mattress are that they might seem cold at first, however because they don’t have a good circulation system. As a result, they get very hot, very quickly throughout the night, which isn’t something that you realize in a showroom.

 

What is the Snow Layer exactly?

The Snow Layer is it’s first in the world.

A cold night’s sleep is achieved by using mini latex pallets housed within a latex layer container. (Think bean bags, but with more support.)

This allows air to move between the pallets to circulate around the mattress layers, giving you a cooling sleep throughout the night.

The pallets also move around the accommodate to your body shape, regardless if you’re a side, front or back sleeper. Truly a industry breakthrough.

Blended Bedsheets

What's so special about Blended Bedsheets?

During the process of manufacturing, the Tencel fabrics are blended with water to create the smoothest consistency possible, making this a unique process for snow slumber’s bedsheets.

The Tencels are then dried and woven together to create the smoothest bedsheets in the market. As a result, we’ve created the smoothest and coldest bedsheets, by process of blending.

What are blended bedsheets exactly?

Blended sheets are a new breed of bedsheets that are broken down to it’s smallest fibers to ensure a smooth and silky texture upon being woven. This process creates the silkiest bedsheets in the industry.

Warranty/Refunds

How do I register for a warranty

Warranty is automatically registered upon completion of your trial period for all products.

Warranty for bed sheets
We are highly confident you will love our sheets and share them with your loved ones!
 
However, should you be unsatisfied with your purchase for any reason, please contact us at enquiry@snowslumber.com and we will be happy to do a 1-to-1 exchange or issue you a full refund less processing fee* within 30 days in the original method of payment.
 
Free Gifts:
 
Free gift exchanges will be charged at a flat rate of $40 and a courier will be arranged to facilitate the exchange. Note that the exchange has to be requested within 30 days of receiving your items to be eligible.
 
Ala Carte:
 
Ala Cart orders will be exchanged with no fee and courier will be arranged to facilitate the exchange. Note that the exchange has to be requested within 30 days of receiving your items to be eligible.
Warranty for mattresses
Free Gifts:
 
Free gift exchanges will be charged at a flat rate of $40 and a courier will be arranged to facilitate the exchange. Note that the exchange has to be requested within 30 days of receiving your items to be eligible.
 
Ala Carte:
 
Ala Cart orders will be exchanged with no fee and courier will be arranged to facilitate the exchange. Note that the exchange has to be requested within 30 days of receiving your items to be eligible.
 
*Please note that there will be a processing fee of $28 per line of item for any order cancellation/refund. This is due to payment processing fee our merchant charged us which we’re unable to get a refund for.
What does the warranty cover?

The Snow Limited Warranty for all Mattresses

Congratulations on your purchase of a Snow mattress. Snow is committed to providing superior product durability and quality so that you may achieve a healthful, comfortable rest. Snow does not expect you to experience any defect, but if you do, it is covered under the terms of this limited warranty. This limited warranty applies for (15) years from the original date of purchase or until transfer to another consumer (whichever is shorter), for all Snow mattresses sold new in Singapore by Snow. This limited warranty warrants against defects due to faulty workmanship or materials as described herein. If defective, Snow will either replace or repair the Snow mattress. Notwithstanding Snow’s commitment to service defects, such service may be conducted by third parties authorized by Snow, such as retailers. This warranty applies to the original purchaser only and is expressly limited as described herein.

EXPRESS LIMITATIONS:(1)ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY ARE EXPRESSLY LIMITIED TO THE DURATION OF THIS WRITTEN WARRANTY; (2) SNOW SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF ANY BREACH OF THIS WARRANTY OR RESULTING FROM THE USE OF ANY MATTRESS, COVER, FOUNDATION, FRAME, PILLOW, TOP-OF-BED PRODUCT (SUCH AS COMFORTERS, SHEETS, MATTRESS PROTECTORS OR BLANKETS) OR ACCESSORY. REPLACEMENT OR REPAIR AS SET FORTH HEREIN SHALL BE THE EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY; (3) THIS WARRANTY APPLIES TO THE MATTRESS AND NOT TO ANY ACCESSORIES OR OTHER PRODUCTS ASSOCIATED WITH THE MATTRESS.

This warranty gives you specific legal rights, and you may also have other rights.

THE WARRANTY IS VOID IF: (1) THE MATTRESS IS NOT USED FOR NORMAL IN-HOME, CONSUMER USE; (2) THE MATTRESS IS RESOLD OR DONATED BY THE ORIGINAL PURCHASER; (3) THE PRODUCT IS USED OUTSIDE SINGAPORE (there may be a separate warranty for non-Singapore  products, but be advised that it may not be from Snow); (4) THE MATTRESS IS USED BY A MEDICAL PATIENT; (5) IF THE MATTRESS IS NOT USED ON A FIRM, FLAT, NON-SPRING FOUNDATION OR FRAME (WHETHER NON-MOVING TYPE OR ADJUSTABLE TYPE) SUFFICIENTLY STRONG TO REMAIN FLAT AND FIRM UNDER THE WEIGHT OF THE MATTRESS AND ITS USERS, FROM THE DATE OF DELIVERY ONWARD TO THE DATE OF THE WARRANTY CLAIM WITHOUT INTERRUPTION; (6) THE MATTRESS IS NOT USED BUT RATHER IS STORED (WHETHER LONG OR SHORT TERM) IN ANY ORIENTATION; (7) IF SNOW DETERMINES IN ITS REASONABLE DISCRETION THAT THE MATTRESS HAS BEEN DAMAGED, ABUSED, OR NEGLECTED; (8) IF THERE ARE LIENS OR ENCUMBRANCES AGAINST THE MATTRESS.

Warranty Process

To submit a warranty claim, please notify Snow. You may call Snow at +65 8222 8686. Additional contact information can be found under the contact section at Snowslumber.com. Contact information may change from time to time, and Snow’s then-current website may be consulted for latest contact information.

The law tags from the mattress must be intact for Snow or its third-party providers to process a warranty claim.

Snow will not charge purchaser to repair or replace purchaser’s mattress if it is reasonably deemed by Snow to be defective according to the terms herein during the first (15) years since the original purchase. The warranty for any repaired or replaced mattress runs from the date of original purchase and not from the date of the replacement. Whether to repair or to replace the mattress shall be at Snow’s sole option. The cover is not part of the 15-year warranty and is separately addressed herein.

For the health and safety of those required to dispose of, or otherwise handle, the mattress, Snow or agents may refuse to inspect the mattress or assess whether it is covered by the warranty if there is evidence of damage, abuse, or neglect. In such a case, Snow reserves the right to deny warranty coverage. Photos may be requested to be sent via the internet or email to Snow. Snow may require you to provide proof of your consistent use of a sufficient foundation and frame since purchase of the mattress before this warranty will apply.

Warranted Defects

DO NOT REMOVE THE MATTRESS COVER IN ASSESSING THE CONDITION OF YOUR MATTRESS FOR PURPOSES OF THIS WARRANTY. THIS ACTION MAY VOID YOUR WARRANTY.

During normal, properly supported use, a warranted defect only exists if: (i) the materials of construction develop a visible indentation in the mattress greater than one (1.00) inch compared to the surrounding mattress areas after full recovery from load, or (ii) if the materials of the mattress crack, split, or otherwise fail during normal use and normal handling which is in accordance with Snow’s care and use instructions for the mattress (available at Snowslumber.com ). The indentation must be of large enough width and length to be considered a body impression, and only applies to the mattress and not to settling of the cover fiber-fill materials.

Localized firmness changes are normal and are not covered under warranty. Comfort preferences are not covered under warranty. The mattress must be always covered in use, or the warranty is void (UV light degrades cushioning materials).

Damage, Abuse, Neglect

It shall be reasonable to determine that the mattress has been damaged, abused, or neglected if the following are present, without limitation: tears, stains, odors, unsanitary conditions, folds, footprints, burns, cuts, or signs of jumping on the bed, rodents, insect damage or other infestation, damage from liquids or gels or blood or bodily fluids or other fluids, or damage from weather or sun exposure.

Snow highly recommends the use of a very stretchy, breathable mattress protector because without such protection your mattress may not be clean enough or undamaged enough to have this warranty apply.

Refunds
We are highly confident you will love our products and share them with your loved ones!
 
However, should you be unsatisfied with your purchase for any reason, please contact us at enquiry@snowslumber.com and we will be happy to do a 1-to-1 exchange or issue you a full refund less processing fee* within 30 days in the original method of payment.
 

*Please note that there will be a processing fee of $28 per line of item for any order cancellation/refund. This is due to payment processing fee our merchant charged us which we’re unable to get a refund for.

*External damaged to items will be taken into consideration for damage to products during refunds. (E.g Scratches, Spills, Stains) at $20 per damage / capped at $200

Customer-First Guarantee.

We offer 100% refunds to all our customers within 120 days, regardless of the reason. We are that confident in our product.

Our Customer-First Guarantee.

The Guarantee That Wipes All Competition Out Of The Market.

We offer 100% refunds to all our customers within 120 days for mattresses and 30 days for bedsheets. We believe in an honest product with an honest team. If our mattress doesn't sleep well, then we don't sleep well. We are that confident in our product. So why not give it a shot?

Real People, Not Robots.

Talk to one of our knowledgeable Sleep Experts today!

Chat Now
Call Us!

Reviews

4.9
Based on 404 reviews
Showing 388 of 404 reviews (5 star). See all 404 reviews
  1. Cedrik

    This is so far a great mattress, especially for the price, even after several months.

    This is so far a great mattress, especially for the price. I am sitting here watching commercials for $3000 memory foam mattresses from four stars. I am 120kg and if you like a firm mattress this is for you. I have been sleeping on this for about 2 weeks and can only say it is awesome. My story may be different in a few months, but this is keeping its shape and coolness when I sleep. You sink in just enough and then you are supported very nicely by the springs below. I will look to review it after 6 months. It was fully expanded within about 2 seconds.

    6 month update: mattress is the best purchase I have ever made for bedding! The price is why I was skeptical, but it has been totally worth it. Not only does it still have the shape as if it was new, I am enjoying zero back pain too. I have been sleeping the night through and never wake up stiff or sore.

    Snow Luxury Hybrid MattressSnow Luxury Hybrid Mattress

    Image #1 from Cedrik
  2. Swee Choo Poh

    Holy crap. This is like sleeping on the softest firm thing ever. If that sounds ridiculous it’s because I don’t know how else to describe it. It’s just perfect. If you’re looking for a mattress you sink into and need to call a mountain rescue team to get out of, this is it. It gives just where it should and holds up just where it should as well. I like a firm mattress, my wife likes a soft one, and where we are both satisfied with this purchase.

    Snow Luxury Hybrid MattressSnow Luxury Hybrid Mattress

  3. Regina Lim Wee Peng

    I can’t really say anything bad about this mattress we love it. It’s firm yet molds to your body.

    Snow Luxury Hybrid MattressSnow Luxury Hybrid Mattress

  4. Voon Choon Ling

    I have always been particular about mattresses as my back is very sensitive. My wife and I heard about buying Snow Slumber mattresses and were skeptical, but when we saw the terrific reviews that this mattress had we decided to give it a try. Lo and behold, we were not disappointed!

    Snow Luxury Hybrid MattressSnow Luxury Hybrid Mattress

  5. Jian Wei Tan

    Best bed ever! So glad I purchased two! Arrived on time and in good condition. This is the most comfortable known to man.

    Snow Luxury Hybrid MattressSnow Luxury Hybrid Mattress